W2 Support Team Roadie Support (Temporary Position)

Louisville, KY, USA
Texas Roadhouse

W2 Support Team Roadie Support

(Temporary Position)

Department: Roadie Support

Positions Supervised: 0

FLSA Status: Non Exempt

Amount of Travel Required: 0

Reports To: Assistant Mgr. Roadie Support

Work Schedule: (Monday – Friday) 11:00am – 4:00pm

3:30pm – 7:30pm

(Saturday) 10:00am – 3:00pm

POSITION SUMMARY & ESSENTIAL FUNCTIONS

W2 Support Team will assist Roadie Support on a temporary basis (January 2, 2018 – March 17, 2018) during W2 season. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A W2 Support Representative must have good customer service skills, be able to analyze an incoming issue or question and follow through to resolution. A W2 Support Representative is able to assist the customer in a clear and effective manner over the phone and via email. They are able to record detailed accounts of actions taken to resolve an issue.

  • Answer support phone calls at a high volume rate
  • Use service desk software to log calls
  • Assist employees and former employees with W2 retrieval

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

POSITION QUALIFICATIONS

Education: High School Graduate or GED …read more

APPLY NOW: W2 Support Team Roadie Support (Temporary Position)