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IT Support Technician (177 Georgia Avenue, Providence, RI, USA) – Veteran Jobs | Hire A Veteran

This position is primarily responsible for support and maintenance of Ira Green IT Infrastructure including endpoints, servers, network and mobile.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Responsible for providing day-to-day technical support to employees for a range of routine and some non-routine hardware and software related issues. Assist with setup, repair and cabling activities relating to computer and network hardware and software. Work includes lifting, handling or maintaining equipment.
  • Office 365AD Account setup and account maintenance.
  • Mobile device setup and support
  • Making recommendations or decisions to meet overall departmental or organizational needs. Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
  • Complies with company’s IT Policies & Procedures.
  • Performs other related duties as assigned by management.

 

QUALIFICATIONS:

  • Two to four years related experience and/or training, or equivalent combination of education and experience.
  • Key SkillsExperience:
    • Ability to troubleshoot and resolve technical problems for users
    • Experience supporting Windows Desktops and Servers, IOS
    • Knowledge of TCPIP, DNS, DHCP, Active Directory and Office 365
    • Network Firewall experience
    • Intel based desktop, laptop printers and mobile devices
    • Experience with industrial equipment experience a plus
    • Must be able to independently resolve a wide variety of technical issues using current job knowledge and using research and external resources.
  • Ira Green, Inc. is an Affirmative Action/Equal Opportunity Employer

    Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

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